Since 1986 Alexandra has worked to provide a complete range of products and be recognised nationally as the best supplier of perimeter safety and security systems. Over the years we have built up a firm reputation for fast, efficient supply to the perimeter security market and trade in full accordance with BS EN ISO 9001. As the market’s needs have grown, so has Alexandra, investing in innovation and testing programs that give us an enviable range of products and keeps us one step ahead of our competitors.
Our aims are simple; to be your trusted provider of high-quality perimeter and security solutions that perfectly meet your expectations, delivering unrivalled expertise, efficiency and care across every market sector and application.
A Quality Finish
Hot Dip Galvanising
To get a longer life for your product, following a number of pre-treatment processes to remove grease and impurities, steel surfaces are dipped into fluid zinc alloys, which cover and penetrate all parts of the post and frame. When removed excess zinc runs off and the metalwork is allowed to cool, leaving an attractive and durable finish.
Powder coating offers an effective and colourful solution. Available in over 60 standard colours and over 1,000 non-standard colours in both the RAL and British Standard ranges, customers are now able to apply a special layer of personalisation to their project. Like the Hot Dip Galvanising, all surfaces undergo rigorous cleaning and decontamination processes to ensure a top quality and long lasting finish.
Design & Fabrication
Our range of fencing systems, combined with market-leading technical support services,
enable us to deliver fencing and security solutions you can rely on.
We realise that no two projects are the same, so while popular items are kept in stock, we’re also on hand with invaluable technical assistance, whether you’re looking for something special, or simply need help with a particular specification.
From start to finish our staff are able to provide you with everything you need, especially the extra special touches that help you win tendered business.
Bespoke solutions require a lead time, but we aim to work with our customers to ensure their needs are met, and a smooth order turnaround is achieved, keeping you informed every step of the way.
In addition, we are able to offer a 15-year guarantee, covering the performance and appearance of our mesh fencing systems. Giving you added confidence when specifying an Alexandra product.
There will always be a place for the old favourites when it comes to perimeter fencing, but there’s also an obligation on our part to make products that meet the demands and needs of tomorrows customers as well as todays.
That’s why we’ve invested heavily in our own in-house research and development team, backed by state of the art computer aided design software to offer a first rate service from conception through to completion and ensure our clients visions become reality.
Some developments you may never see or notice, as they’re done simply to make your life easier. From the style of a post to the way we package finished items for delivery, we scrutinise every element of the process to ensure it meets the highest standards.
We have a reputation for innovation that has seen us consistently champion new products and practices over the years. Many of these we’re aware have become standard solutions for the fencing industry.
Our fencing and security products are designed to comply with British Standards and Building Regulations guaranteeing their performance and integrity.
Working in Partnership
In a market where lead times are paramount we hold high levels of stock on most of our mesh fencing range, which helps to give our customers an advantage over their competition. On all stock items we offer a delivery service to any given site within three working days, and guarantee a high level of personal service, from quotation through to delivery. We open for business at 7.00am Monday to Friday, giving our customers the chance to get ahead of the rush.
To further assist you with your fencing and security needs, our sales team are on hand to supply you with a range of product samples and technical information, as well as one-to-one consultation. We’re also working hard to ensure that our website is a regularly updated hub of valuable information, containing product photography, 3D renditions, technical drawings, case studies of installations and anything else you need to help you with your project or business.
We work hard to ensure that when you choose Alexandra, there are no shocks or surprises, and that the finished item we deliver looks and functions every bit as well as the initial concept. But should the worst happen we can guarantee that we will not stop until everything has been resolved, and are proud to say that we have a 100% satisfaction rating on all post sale issues.
All Alexandra staff are trained to listen to your requirements and to offer detailed product knowledge giving you the confidence that any problems you may have are dealt with in the right way, and our products are always right for your application.
However none of this can be achieved unless we have the internal resources in place, so it’s our responsibility to recognise and encourage potential, to provide support when needed, to consult as well as communicate and to value every one of our people for the unique contribution they can bring.
This has been our principle since Alexandra first started and we’re proud of our high level of staff retention and the contribution they make to our continued success and improvement. Loyalty of this kind cannot be bought – it comes from a sustained commitment to creating a safe and supportive working environment, as well as wanting to work for a company that prizes above all things the desire to keep doing the right thing.
15 Year Product Guarantee
This Guarantee is in addition to your statutory and other legal rights and is subject to the following terms and conditions together with the Company’s standard Terms and Conditions enforced from time to time and the Company’s Consequential Loss.
In this Guarantee:
1.1 “The Company” means Alexandra Security Limited (Registered Company No: 08524615) of Perimeter Works, Whetsted Road, Five Oak Green, Tonbridge, Kent, TN12 6PZ.
1.2 “Complete Mesh System” means posts, panels and fixings procured together. Individual components are not covered by this guarantee but are subject to the Company’s normal obligations regarding quality.
1.3 “The Customer” means any person, firm, company or other legal entity requiring goods or services from the Company and includes the employees, servants, agents, principals (whether disclosed or undisclosed) or subcontractors of any such person, firm, company or other legal entity.
1.4 “Goods Specification” means any specification for the Goods, including any relevant plans or drawings that are agreed in writing by the Customer and the Company.
1.5 “Guarantee” has the meaning given in clause 3.
1.6 “Order” means the Customer’s order for the Products, as set out in the Customer’s purchase order/ purchase invoice form and/or written acceptance of the Company’s order confirmation.
1.7 “Products” means any products in the mesh product scheme (separate list available on request) to be supplied by the Company to the Customer.
1.8 “Terms and Conditions” means the terms and conditions set out in this document.
In this Guarantee, the following rules apply:
2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
2.2 A reference to a party includes its personal representatives, successors or permitted assigns.
2.3 A reference to a statute or statutory provision is a reference to such statute or provision as amended or reenacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
2.4 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2.5 A reference to writing or written includes faxes and e-mails.
3.1 The Guarantee applies when a Complete Mesh System is purchased from the Company.
3.2 The Company guarantees that on installation of a complete mesh system and for a period of fifteen years the Products shall be free from material defects in design, material and workmanship.
3.3 If you are a consumer, this Guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
4. CLAIM CONDITIONS
4.1 The Guarantee must be requested at the time the Order is placed with the Company.
4.2 The postcode of the site intended for installation must be supplied at the time of order.
4.3 A signed copy of the Guarantee must be kept on site and be available for presentation to the Company at any time upon reasonable request.
4.4 All claims must be immediately made in writing to the Company and accompanied by evidence of the Product failure/coating damage, including an estimated repair costs.
4.5 If for any reason the substrate of a Product is exposed, a good rich zinc coating must be applied immediately.
4.6 Where required, the Company is given a reasonable opportunity to examine the defective Products.
4.7 The Customer will carry out and permit any reasonable action required by the Company in order to avoid a claim or prevent further damage. Alexandra Security Ltd, Perimeter Works, Whetsted Lane, Five Oak Green, Tonbridge, TN12 6PZ
4.8 Where applicable, damaged Products must be returned to the Company within 28 days.4.9 Replacement Products will be collected from the Company or transport arranged at the expense of the Customer. These Terms and Conditions shall apply to any repaired or replacement Products supplied by the Company.
5. GUARANTEE EXCLUSIONS
5.1 The Guarantee in clause 3 does not apply to any defect in the Products arising from:
5.1.1 transportation, loading or unloading;
5.1.2 poor installation or maintenance;
5.1.3 fair wear and tear;
5.1.4 wilful damage, negligence, or abnormal working conditions, accident, negligence by you or by any third party;
5.1.5 use other than as what the Products were originally designed for or failure to use the Products in accordance with the user instructions;
5.1.6 defects arising as a result of the Company following any drawing, design or Goods Specification supplied by the Customer;
5.1.7 any written acceptance of the Company’s order confirmation supplied by the Customer in relation to any drawing, design or Goods Specification;
5.1.8 any external environmental factors or influences including but not limited to force majeure, war, malicious damage, fire, flood, storm, rise in water table, change in humidity levels, earthquakes, subsidence.
5.1.9 installation in an environment that subjects the Products to chemicals, steam, liquids, dust, toxic materials, contamination, or cleaning with any such products;
5.1.10 installation in an area that is within less than 8,100 metres of the sea;
5.1.11 any adjustments or modifications whatsoever made by the installer to the original system;
5.1.12 any alterations or repairs to the Products without the written consent of the Company;
5.1.13 any alteration or repair by you or by a third party who is not one of our authorised repairers;
5.1.14 Products consisting of different heights of fencing and posts than what was supplied with the original Order;
5.1.15 any damage to Products, or individual components which have not been supplied by the Company;
5.1.16 the Products differing from their description as a result of changes made to ensure they comply with applicable statutory or regulatory standards
5.1.17 defects arising because the Customer failed to follow the Company’s oral or written instructions (maintenance procedure available on request) as to the storage installation, commissioning, use or maintenance of the Products or (in the absence of express instructions) good trade practice.
5.2 Any claim in respect of injury, death, disease, illness or loss damage to any material property (other than the product guarantee) or any financial or consequential loss or damage of any kind or description arising from the carrying out of the works or any subsequent repair work arising from the client or any other party.
6. AGREED CLAIMS
6.1 Any agreed claims between the Company and the Customer will be subject to the following contributions by the Company in respect of replacement costs:
6.1.1 Agreed claims within years one to three: 100%
6.1.2 Agreed claims within years four to six: 80%
6.1.3 Agreed claims during years seven to ten: 60%
6.1.4 Agreed claims during years eleven to fifteen: 30%
6.2 This Guarantee will be deemed to have terminated after the fifteenth year.
7. ADDITIONAL PROVISIONS
The Guarantee, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the English Courts.