Below we have compiled a list of frequently asked questions relating to Alexandra Security, our products and our processes. Just click on any of the questions below to expand the answer.
If you still can't find an answer to your question, why not get in touch? Use the quick contact form on the right to drop us a short message and we'll get back to you. Alternatively, you can give our team a call on 01892 833 001 or drop us an email at email@example.com
About Alexandra Security
Since when has Alexandra Security been operating?
Alexandra has worked since 1986 to provide a complete range of perimeter safety and security systems. We have aimed to be recognised nationally as the best supplier of security solutions. Over the years, we have built up a firm reputation for fast, efficient supply to the perimeter security market and trade in full accordance with BS EN ISO 9001.
What are Alexandra Security’s opening hours?
We are open for business at 7:00 am, Monday to Friday, giving our customers a chance to get ahead of the rush. Our last collection slot is 3.30pm, with our sales phone lines open until 4.30pm.
Which sectors do Alexandra Security specialise in?
Alexandra Security regularly manufacturs and supplies security fencing and gates in the following sectors:
- Commercial Fencing & Gates
- Construction Site Fencing & Temporary Gates
- Domestic Fencing, Gates and Perimeter Security
- Education Premises Fencing & Gates
- Farm Security Gates & Metal Farm Fencing
- Public Sector Fencing & Gates
- Road and Railway Fencing & Gates
- Security Fencing For Property & Premises Protection
- Sports Fencing & Gates
- Utilities & Infrastructure
What guarantee does Alexandra provide?
All of our security mesh fencing solutions come with a 15 year. The guarantee applies when a Complete Mesh System is purchased from the Company. We guarantee that, for a period of fifteen years, the products shall be free from material defects in design, material and workmanship. For more information see our 15 Year Product Guarantee
What finishes does Alexandra offer?
We offer hot dip galvanisation and powder coating.
Hot dip galvanising: offers longer life for your product, following a number of pre-treatment processes to remove grease and impurities, steel surfaces are dipped into fluid zinc alloys, which cover and penetrate all parts of the post and frame. When removed, excess zinc runs off, and the metalwork is allowed to cool, leaving an attractive and durable finish.
Powder Coating: offers an effective and colourful solution. Available in over 60 standard colours and over 1,000 non-standard colours in both the RAL and British Standard ranges, customers are now able to apply a special layer of personalisation to their projects. Like the Hot Dip Galvanising, all surfaces undergo rigorous cleaning and decontamination processes to ensure a top-quality and long-lasting finish.
About Metal Security Fencing
Why use galvanised metal?
Galvanising metal prevents rust from disintegrating the metal. This is an important fabrication component to ensure that your fence is sturdy and long-lasting.
What is the average lifespan of a steel fence?
The average lifespan of a steel fence is 25 to 30 years. With galvanisation and powder coating options, paired with regular maintenance, these fences are extremely durable.
What colours do you stock?
Our powder coating finish is available in over 60 standard colours and over 1,000 non-standard colours in both the RAL and British Standard ranges. So, whether you want your schoolyard fencing to fit your school colours, or want a professional finish on your business perimeter fencing, we will have the colour you are looking for. Most of our perimeter fencing solutions are stocked in RAl 6005 Moss Green - the standard green colour for the industry. Certain other types are also stocked in RAL 9005 Black. Non-stock fencing or gate colours can be coated on a short lead time.
Do you provide product datasheets?
Technical specification data sheets are available to download from the product pages on our website. Alternatively, they can be requested from our sales team via email.
About The Protek Mesh Fencing Range
What is Protek 1000?
The Protek 1000 mesh fence system provides a perimeter security fence that is aesthetically pleasing with high through-visibility, helping it to blend into its surroundings. Protek 1000 features welded single-wire mesh panels with horizontal triangular folds that help to form a strong, rigid fence line. Adjoining panels are held together with metal clips that are then pinned into posts using pre-drilled holes. It is particularly suitable for use as a general purpose boundary fence for schools, public areas and retail parks. Protek 1000 is supplied powder coated over a galvanised finish for long-lasting weather protection. Our stock colours are green or black, but other RAL colours can be supplied on a short lead time.
What is Protek 2000?
The Protek 2000 mesh fence system provides a strong single-wire security fence that is both aesthetically pleasing to the eye with high through-visibility, helping it to blend into its surroundings. Protek 2000 features welded single-wire mesh panels with horizontal triangular folds that help to form a strong, rigid fence line. Adjoining panels are held together with a full vertical length clamp bar pinned into posts using pre-drilled holes. This makes the fixings vandal resistant and provides a higher level of security than traditional clip mesh fencing systems. Protek 2000 is supplied powder coated over a galvanised finish for long-lasting weather protection. Our stock colour is green, but other RAL colours can be supplied on a short lead time.
What is Protek 2000 Privacy?
The Protek 2000 Privacy system offers the security of the standard Protek 2000 system with the additional benefit of increased privacy, thanks to the attractive timber infill panels. There’s no need to compromise on the appearance of your security fence when increased privacy is needed, thanks to the made to measure wood panel inserts. The timber is supported within the ‘V’ profile of the mesh and secured to the rear of the fence with a strong fixing baton. This creates a fencing surface that has no hand or foot ledges, making it even more difficult to climb over, as well as offering a privacy barrier from one side to the other. Ideal for head offices, schools and premises that need to be concealed, Protek 2000 Privacy blends perfectly with existing Protek mesh fencing.
What is Protek Varimesh?
The Protek Varimesh fence system provides an attractive security fence which features vertical wires set at varied spacing. Combined with high through-visibility, it creates a fence that blends well into its surroundings. Protek Varimesh features welded single-wire mesh panels with wires that are set at varied spacing, creating a stripe effect along the fence line. The panels also feature horizontal triangular folds that help to form a strong, rigid fence line. Adjoining panels are held together with metal clips that are then clamped into posts using pre-drilled holes with inserts. Protek Varimesh is supplied powder coated over a galvanised finish for long-lasting weather protection. We are able to supply any RAL colour on a short lead time.
What is Protek 358?
The Protek 358 Clamp system is designed to be almost impossible to climb, due to the narrow apertures of the mesh preventing any potential intruder from gaining a foothold. Protek 358 still maintains a good level of visibility through the fence, while the strong wires used in the mesh panels are incredibly hard to penetrate or cut using standard cutting tools. Each Protek 358 fencing panel is overlapped with a full-height clamp bar with multiple anti-tamper fixings, forming a fence line that provides a very high level of security. Protek 358 fencing is used extensively by the Ministry of Defence around high security facilities. It is also ideal for use on industrial sites, data centres and prisons, or any area where an imposing high security fence is needed.
What is Protek 656?
The Protek 656 Clip system features twin-wire mesh panels that provides a versatile fencing system that is stronger than single-wire systems. Protek 656 mesh fencing panels use 6mm diameter horizontal wires (rather than single wire) either side of the vertical wire. This deeper mesh construction provides the fence line with increased strength and rigidity, as well as making it harder for intruders to cut through or climb over. As a clip system, adjoining Protek panels are held together with metal clips that are then clamped into posts using pre-drilled holes with inserts. Protek 656 Clip is supplied powder coated over a galvanised finish for long-lasting weather protection. Our stock colour is green, but other RAL colours can be supplied on a short lead time. Protek 656 is also available as a clamp system (Protek 656 Clamp).
What is Protek 868?
The Protek 868 Clip system features twin-wire mesh panels that provides a versatile fencing system that is stronger than single-wire systems. By using twin 8mm diameter horizontal wires between the vertical wire, Protek 868 is much harder to cut through, making it an ideal perimeter fencing solution where higher security is needed. In this clip system, adjoining panels are held together with metal clips that are then clamped into posts using pre-drilled holes with inserts. Protek 868 Clip is supplied powder coated over a galvanised finish for long-lasting weather protection. Our stock colour is green, but other RAL colours can be supplied on a short lead time. Protek 868 is also available as a clamp system (Protek 868 Clamp).
About Ordering From Alexandra Security
How do I find out prices from Alexandra?
As many of the products we supply can vary in specification, it's important we know all the details before providing a quote. The best way to get in touch is to call our estimating team on 01892 833 001, as they will be able to advise you directly and take down details over the phone. Alternative, please use our online contact forms to provide an overview of your requirements, and we will get back in touch to confirm any extra details we may need. Our estimators will then provide a no obligation quote via email, with the option to collect directly from us or have your order delivered.
What delivery options do Alexandra offer?
We can arrange transport of our products throughout the UK, from our depot in Kent. Depending on the size of your order, we can offer dedicated or shared third-party transport, with a specific delivery date given once an order is placed. Stock items can usually be dispatched quickly, while products that require custom manufacture or powder-coating may have a longer lead time. Alternatively, if you wish to arrange your own transport, we offer the ability for you to collect from us from our Kent depot. Our customer support team can book in a convenient time slot for you to arrive, ensuring your order is loaded promptly.
Can I get advice to the best product for my requirements?
At Alexandra we understand that when specifying for a job or tender, the ideal type of security fencing or gate may not be obvious. This is where our expert team can help. Our staff are very knowledgeable on our product range and have many years’ experience in recommending fencing solutions for all types of sectors. Please either call our team on 01892 833 001 or use our contact forms to get in touch, and we will be able to advise you before you order.
Which payment methods do Alexandra accept?
For non-account orders, we only accept payment via BACS bank transfer. Due to potential fraud issues, we do not accept payments over the phone by credit or debit card. Goods will only be released once funds are confirmed recieved. Please speak to our customer support team for more information if unsure. The other method we offer is payment via credit account. Please speak to our customer service team if you would like to apply for a credit account with Alexandra.
Does Alexandra provide a trade counter service?
We do not offer a trade counter service at our Paddock Wood depot. For health and safety reasons and to control traffic around our yard, we require pre-arranged collection slots for all orders. If you require small quantity fixings, bolts or components, then please contact our customer support team, who will be able to advise you on the earliest time we can arrange a time slot for collection.